Terms of service

OVERVIEW:

Ella Fayth reserves the right to refuse, cancel/reject any order.

* NO refunds are accepted upon a lost package. We are not and will not be held responsible for lost deliveries. Should you not have received your package and the courier receipt specifies that your package was delivered, kindly contact us on info@ellafayth.co.za or contact the courier directly on support@thecourierguy.co.za.

CUSTOMISED CASES:

The image uploaded needs to be of high quality. If the image uploaded is not high quality, the final print on the case will also not be of high quality. We DO NOT take responsibility of bad quality prints if we are provided with bad quality images.

Strictly NO returns / refunds / exchanges on customised items. Please ensure you have the right case model selected before placing the order.

When uploading an image to our website, it is important to take the camera hole into consideration. The part of your image that will go over the camera hole will be removed.

Colours of the image and the case design may differ slightly (this might be due to difference in colours such as RGB vs CMYK. Our printer uses CMYK. Images with RGB colours might differ slightly). We do not and will not take responsibility if one is unhappy with the colour. Please confirm with us before placing your order, if you are unsure.

**Kindly note that the colour of the black and white photos uploaded might be slightly affected by the customization process.

Our custom cases do not support wireless charging.

Please allow for an extra 2-3 days (after placing your order) to customize the case before it is sent out for delivery.

GIFT CARDS:

Gift cards CANNOT be returned/exchanged under any circumstances. The customer may redeem the gift card to the value it was purchased for.

You cannot use another discount code to purchase a Gift Card.

CANCELLATIONS:

Orders can only be cancelled in the instance where the order has not yet reached the customisation stage. The refund amount will reflect in the customers account within 7 business days.
To cancel an order, email order@ellafayth.co.za or contact us on WhatsApp - 067 636 0451.

NO RESELLERS. As per the above statement, reseller orders will be immediately cancelled/refused.

Ella Fayth will not be liable or held accountable for any loss or damage of the product once it has left our premises.

BLACK FRIDAY:

No returns or exchanges can be made on a Black Friday purchase.

PRICING:

*Ella Fayth reserves the right to change prices without notice. 

Prices of each product on our website exclude delivery charges. The delivery fee is R110.00 (door to door delivery) / R79.00 (Pudo Locker delivery) which is calculated and added on at checkout.

Orders will not be sent out if the full payment has not been fulfilled. 

DELIVERY:

Delivery fee will be added on during the checkout process.

Should your order qualify for FREE SHIPPING, by default, the method of shipping will be via The Courier Guy (door to door delivery).

Please ensure that the delivery address and contact details are correct. We will not be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

Deliveries occur on weekdays only (excluding public holidays).

DISCOUNT CODES:

Discount codes may only be used once per customer.

Discount codes may only be used on full priced items. Discount codes cannot be used on items already on sale (unless stated otherwise).

Discount codes do not apply on our customized cases.

GIVEAWAYS:

Giveaway items are cannot be exchanged for cash or a voucher. Giveaway items cannot be exchanged or returned.

SPIN TO WIN GAME:

Only one spin per customer per day (24 hours).

Sale/discounted items cannot be returned. Should you have any questions, please contact us at info@ellafayth.co.za.

Spin To Win can be removed at any time without notice.

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This website is operated by Ella Fayth. Throughout the site, the terms “we”, “us” and “our” refer to Ella Fayth. Ella Fayth offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 3 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 4 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 5 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 6 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 7 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.